2:30pm: Syracuse U wins their NCAA game to advance in the tournament. 2:45pm: Syracuse U bookstore sends all alumni on FB the latest deals on SU sportswear and accessories, while simultaneously adverting to alumni on Facebook.
Timing is everything, as they say. Syracuse knew that alumni would likely be powering up computers as the game ended. At that point they made sure an irresistible offer was in the first two places they were likely to go: email and Facebook.
–with thanks to Greater Media Radio NJ sales executive.
Enjoyed speaking to Atlanta Green Communicators last night about tips for building and sustaining online communities. As Peter Shankman of HARO says, it’s pretty much everything your mother taught you. Be nice, be a good listener, recognize others. Think of how you would act at a networking event, and let that be your guide. Here’s our tips:
Step 1: Shut up and listen. (Admittedly hard for your humble correspondent.) What are people talking and tweeting about related to your area of interest?
Step 2: If you build it, will they come? What is out there already? It may be better for you and your brand to become active in an existing community, rather than building your own.
Step 3: What is your platform? Where will you build your group?
Linked In: Not our preference to start a group. Good place to “break in” with comments and questions. No IT help needed.
Facebook: Surprisingly good! Having a fun name for your group helps. Little to no IT help needed.
Twitter: Yes, you can build a community with 140 characters or less. Selectively follow and purposefully post. No IT help needed.
Blog: Just as you’re reading now. Most time consuming, but the best ROI we’ve seen. Templates exist, but we recommend investing in custom design and features. No IT help needed for updating.
Custom: Pricey. Harder to demonstrate ROI at that spending level, and more expensive to build. IT help needed.
Step 4: What to post? Videos, images/slide shows, copy. In that order. Funny is good. Weekly is also good; vary timing to see best results (Facebook is big Mon-Wed; Twitter is big Thurs – Fri). Don’t forget weekends.
Step 5: Be a person, not a brand. It’s a networking party, not a board room. Share of yourself. Ask questions. Start conversations. Thank contributors. Loved this advice from www.communityspark.com: remember birthdays!
Step 6: Be patient. Easier said than done with bosses and clients. Set expectations up front and set them low. Contests and corporate social responsibility initiatives can help build communities, but rapid growth can create volatility with a lot of churn. Our personal bias is quality, not quantity.
Atlanta Green Communicators was founded by our Green Earth PR Network colleague, Nancy Rogers. Join through Linked In, or let us know if you want to attend the next bimonthly meeting.
“Building Communities Online” is the topic for Atlanta Green Communicators on Tuesday, January 12, 2010. Speakers are Hope Dlugozima, VP and Director of Community and Social Networking at Mother Nature Network and Nora DePalma, Principal with O’Reilly/DePalma Public Relations and Marketing.
We’ll call this chapter: “Eliminating the Middleman. All of Them”
Pleasantly surprised one morning to open my email and find a completely unsolicited testimonial about a client’s product:
Hi Nora,
Please comsider this endorsement for the American Standard “speed connect” drain. If you find it helpful in any way please feel free to modify and use in the promotion of the product.
“American Standard has introduced the “speed connect” drain to many of their faucet lines this year. The company claims that there are fewer moving parts to install, the drains will seal and hold water upon installation and the drains will not need adjustment. These claims are all true.
What American Standard has not stated is that this new cable action pop-up drain assembly is what the plumbing industry has needed for decades. This drain really does what AS claims and more.
Ask any plumber what the most difficult or frustrating part of installing a lavatory faucet is and they will say the drain linkage and adjustment. Well, not after they install this drain. American Standard has removed the linkage and replaced it with a cable not unlike some of the bath drains that are out there.
This new lavatory drain is a problem solver and it is a pleasure to install.”
Obviously, not just any testimonial. John Murphy is a master plumber in New England, active on Linked In and other social networks and President of the new National Association of Plumbing Showroom Professionals. We had met through Linked In and enjoyed an ongoing dialogue.
But I hadn’t sent him anything about Speed Connect. Who did?
Among the flurry of emails shooting back and forth across American Standard’s servers that day, we tried to solve the mystery. It was much later in the day when the truth was revealed:
To All
This came about from a discussion that I began with John on Linkedin, another example of the power of social media.
Don
Donald C. Devine
CEO, American Standard Brands
There is much talk about what CEOs should or should not be doing online. Don Devine does pretty much the same thing he does offline: talks to customers and prospects. When the door opened with John Murphy, Don asked him to try one of our products. Talk about eliminating the middlemen … and middlewomen.
The brainchild of Simple Marketing Now principal C. B. Whittemore, Bathroom Blogfest 2009 includes a promotion from the Kaboom brand of cleaners and the diverse list of contributing bloggers includes long-time O’Reilly/DePalma friend Leslie Clagett at kbculture. We are all supplying content and links around a single theme: ”Flush The Recession and Plunge Into Forgotten Spaces.”
New social media statistics show rapid growth in Facebook. Nearly a quarter of all Facebook users are in the 45-54 age range. Women are outpacing men on Facebook, 57% to 43%.
In our experience, boomer women are much more enthusiastic about social media than men. (George Clooney in a recent People magazine: ”I would rather have a rectal examination on live TV by a fellow with cold hands than have a Facebook page.”)
The link also provides updated demographics for all leading social media sites, including Facebook, Twitter, Linked In, You Tube, etc.
I would rather have a rectal examination on live TV by a fellow with cold hands than have a Facebook page.
2:30pm: Syracuse U wins their NCAA game to advance in the tournament. 2:45pm: Syracuse U bookstore sends all alumni on FB the latest deals on SU sportswear and accessories, while simultaneously adverting to alumni on Facebook.
